THE NEW PATIENT CONSULTATION MASTERCLASS ™
Your Associates Are Losing Treatment Plans You’ll Never See
Not because of their clinical skills. Because of what happens — and what does not happen — in the first consultation.
A live, 4-hour Zoom program delivered by Dr. Shahana directly to your associates and clinic team. A complete, repeatable system for building trust, presenting treatment, handling hesitation, and helping patients move forward with confidence.
$300K+
In large treatment plans. Two months. One clinic.
Not through discounting. Not through pressure. Through a structured patient experience that makes treatment clear enough to say yes to.
Accepted. Not merely diagnosed.
No obligation. Just a conversation to see if this is the right fit for your clinic.
WHAT IS ACTUALLY HAPPENING
Associates Diagnose. Patients Do Not Always Accept.
Most principal dentists assume the gap in case acceptance is a clinical problem. It is not. The diagnosis is correct. The treatment plan is appropriate. The communication is the missing piece — and it is costing the practice revenue that never appears on any report.
✦Patients leave with a vague understanding of what they need — and why
✦No confirmed appointment is booked before they reach the carpark
✦“I will think about it” becomes the most expensive phrase in the practice
✦A $12,000 treatment plan is written off as a “difficult patient”
✦The new patient experience varies entirely depending on who is on that day
Your associates were never taught this. Dental school teaches diagnosis. It does not teach communication, case presentation, or how to guide a patient who is scared, resistant, or genuinely confused about why they need $8,000 of dentistry when their tooth “only hurts a little.” That is not a character flaw. It is a missing system.
No obligation. Just a conversation to see if this is the right fit for your clinic.
THE COST OF DOING NOTHING
The Most Expensive Patient Is Not the One Who Complains
| “The most expensive patient in your practice is the one who quietly leaves confused, unconvinced, and untreated.”
No one reports the patient who never understood the value. No one tracks the patient who left unclear. No one sees the full-mouth case that became “just a clean for now.”
If one associate loses one comprehensive case per month because the consultation lacked structure, the annual leakage is not small. It is invisible — and it compounds quietly, week after week, consult after consult.
The question is not whether your team is diagnosing treatment. The question is whether patients are accepting it.
No obligation. Just a conversation to see if this is the right fit for your clinic.
Is this right for your clinic?
Built for Clinics Where the Principal Can Present Treatment — But the Team Cannot Yet Replicate It
This is not a general dentistry CPD course. It is a consultation system for clinic owners who want consistent case acceptance across every clinician — not just when they are in the room.
Principal Dentists & Practice Owners
Confident in your own consults, but associate case acceptance is inconsistent. You want the whole team working from the same standard.
New Graduate Associates
Strong clinical foundation. Ready to build the right consultation habits from day one before improvisation becomes the default.
Clinic Managers
You understand the patient experience drives revenue. You want a system every team member operates from — not improvises around.
Experienced Associates
Clinical skills are strong. But case acceptance is inconsistent. The gap is communication structure, not clinical knowledge.
This program is for your clinic if any of these are true
Your principal can present treatment confidently — but associates are inconsistent
Patients often leave saying “I will think about it”
Your team diagnoses well, but comprehensive treatment acceptance is unpredictable
Associates have no standard language for presenting cost, urgency, or options
You know cases are being missed, but cannot see exactly where they are being lost
You want one repeatable consultation standard across the whole clinic
No obligation. Just a conversation to see if this is the right fit for your clinic.
WHAT YOUR TEAM LEAVES WITH
A Complete Consultation System. Not a Workbook.
Every asset is built for immediate use. Scripts, frameworks, and checklists your team can implement from the next working day — not after a month of adaptation.
10:00am – 2:00pm · Live on Zoom · Aurora Academy · CPD Accredited
✦ The New Patient Consultation SOP
So every clinician follows the same trust-building sequence instead of improvising. One repeatable standard — every clinician, every consult, every time.
✦ The 10-Step Comprehensive Exam Framework
So patients understand the full clinical picture before treatment is presented. Gathers data and builds trust simultaneously — most clinicians do only one of these.
✦ The 6-Step Treatment Presentation Script
So treatment feels clear, logical, and necessary — not like a sales pitch. Includes the silence rule and exactly what to say after naming the investment.
✦ Cost, Hesitation & “Wait and See” Objection Scripts
So associates know exactly what to say when the patient pauses, resists, or delays. The three moments where most treatment plans are lost — covered specifically.
✦ The Referral Confidence Matrix
So associates know exactly when to treat, when to seek support, and when to refer — without losing the patient’s trust in any scenario.
✦ The Next-Day Implementation Pack
Every script, checklist, and consultation template your team needs — formatted for immediate use, because a system only works when it is actually implemented.
No obligation. Just a conversation to see if this is the right fit for your clinic.